People and messages
We agree who receives the emails and what starts them. We write in your business's voice, and you approve the wording before use.
Website add-ons
Customer inquiry follow-up emails
Give inquiries a planned series of useful replies. We agree the messages, timing, and stop rules with you, then connect the sequence to your email or customer-record system.
Support the conversation
The core inquiry form sends messages to your business mailbox and shows the visitor a confirmation. A follow-up sequence adds emails sent on an agreed schedule after an inquiry.
Those emails can explain what happens next or share useful information. They support your personal replies, while you continue to handle the customer's conversation.
A sequence you approve
Timing and stop rules
We set the spacing between emails, when the sequence stops, and how consent and unsubscribe requests are handled.
Build, test, and hand over
We build in the agreed email or customer-record platform, test with test contacts, and provide the agreed reporting and handover notes.
Customer records behind the emails
A customer-record system, often called a CRM, keeps the details of each customer and inquiry together. We can set up a new system or review and connect one you already use.
This begins with a planning conversation about your contact volume, existing data, and access needs. Importing and cleaning up contacts is included only when the quote says so. Your contacts and business data belong to you.
See where inquiries stand
Agreed stages and fields for contact details, inquiry sources, and consent.
Connect and route inquiries
A connection from your website form and rules for sending each inquiry to the right person.
Review the activity
Basic reports and handover notes so you can understand how the system is set up.
Separate the build from ongoing work
Creating a sequence is a one-time build. Sending, improving the emails, handling replies, and ongoing reporting are separate ongoing work unless your quote includes them.
After a call, the quote defines the sequences, emails, contacts, and connected systems, along with review, testing, handover, ownership, recurring fees, and sending or platform limits. This work is separate from your two annual update requests.
Other add-ons
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