Care every six months
We review business details, search descriptions, and answers to customer questions. At six months, we complete one agreed text or search description improvement and send a written summary.
Service agreement · Version September 17, 2026
Your managed website agreement
Your order is with S&CC Group Inc. for the service below. Review these details before paying. You can start online, and a personal call is available whenever you want help.
The service you are ordering
We write and build five core pages for desktop and mobile, plus three original launch articles on separate pages. Your website includes one inquiry form, one business mailbox using your domain, page titles and search descriptions, social sharing information, and accessible navigation and image descriptions.
We manage the domain, hosting, security, backups, and routine software updates for the included service. We check for outages and broken links and fix outages or broken forms caused by the website code or hosting we manage.
Two update requests each service year
Each request is one consolidated list covering existing text or images on up to two existing pages. New pages, layout changes, rebranding, and new features are separately quoted.
Your inquiry form and mailbox
The form includes name, email, an optional phone number, a message, and one question about the customer's needs. We include spam protection, confirmation and error messages, and a privacy-notice link. We test delivery to your business mailbox.
Getting your website ready
After payment, your welcome email links to a short business questionnaire. We use your answers to confirm your five-page plan, three article topics, and visual direction. You can supply brand materials and technical details afterward. A consultation is available, but a call is not required.
Before build work begins, you approve a written milestone schedule showing what we will deliver and how much of the setup payment is earned at each milestone. For a prepaid order, that schedule also identifies the setup and care portions. Until you approve that schedule and work begins, the before-work refund policy applies.
You name one person to approve the website, confirm your business facts, and supply materials your business has permission to use. We arrange required account access separately. Do not put passwords, payment details, or private customer information in your questionnaire.
You review the copy and design together, send one consolidated list of revisions within the agreed scope, and approve the finished site in writing before launch. We confirm a workable launch schedule after reviewing your information and required access. The purchase does not promise a fixed launch date.
Your payment option
Monthly care
Pay the one-time $995 setup fee when you order. Your saved payment method is then charged automatically $79.99 per month, beginning when your approved website launches. Your monthly price is locked, with no rate increases for as long as you stay on the same plan. There is no minimum monthly term.
First year prepaid
Pay $1,563.90 when you order, including setup and your first 12 months of care. This is 20% off the setup fee plus 12 monthly payments. Your prepaid care year begins when your approved website launches. Your saved payment method is then charged automatically $767.90 each year, starting one year after launch. That annual renewal price is locked, with no rate increases for as long as you stay on the same plan. There is no repeat setup fee.
Your payment method
Stripe securely processes your payment and saves the payment method for the future care charges in your selected plan. Your order records the plan and this agreement version. We confirm your care start and next payment date when the site launches. All prices on this page are in U.S. dollars.
Annual renewal reminder
We email annual customers 30 days before renewal, showing the renewal amount and how to stop renewal.
Cancellation and service end dates
Use the Manage website link in your service emails to stop future renewal, or contact [email protected] for help. We confirm your service end date and coordinate the website and email handoff.
Monthly care
Cancel before your next renewal. Service remains available through the paid month. There is no cancellation fee or additional notice month.
Annual care
Stop renewal at any time before the next renewal date. Service remains available through your paid year. Once the annual care period begins, voluntary cancellation does not produce a partial-year refund.
Before launch
If you cancel the project before launch, the refund rules below apply. Stopping renewal alone does not request a refund or automatically cancel the build. Contact us to cancel the project and arrange any refund due.
Refunds
Before work starts
We refund your payment, less any specifically approved, nonrecoverable third-party purchases.
During the build
If you cancel during the build, we retain only the amount earned for completed work under the milestone schedule you approved and refund the unfinished portion. If you cancel before launch, the prepaid care portion is refunded.
After the build is delivered
Once the agreed build is delivered, the setup fee is earned and is not refundable for voluntary cancellation.
Monthly and annual care
There are no partial-month refunds once a monthly service period begins, because service remains available through the paid month. Once an annual service period begins, voluntary cancellation does not produce a partial-year refund; service remains available through the paid year.
If we cannot deliver
If S&CC cannot deliver the agreed service, we refund the unearned portion of the affected payment. These policies do not limit refunds required by law.
Ownership and a standard handoff
You own your domain, business data, supplied materials, and website work created specifically for your business. Reusable S&CC frameworks, templates, and tools remain with S&CC.
A standard handoff is included at no charge and can be requested at any time. It includes client-specific website files, content, transferable assets, domain and DNS information, and account handoff instructions. Moving email, setting up another provider's hosting, and rebuilding software connections are separately quoted and require your approval.
Work outside the included service
Extra pages, regular articles after the three launch articles, appointments, payments, stores, member logins, software connections, additional languages, multiple locations, and forms collecting sensitive or regulated information need a separate scope and quote. Moving old email, adding users or shared inboxes, and email marketing are also add-ons.
We describe the work and price for any add-on and receive your approval before starting. You are responsible for any legal, tax, privacy, or other professional advice your business needs and any identity or account verification that only your business can provide.
Questions and project communication
We use the contact details from your purchase and questionnaire to deliver this service, including your intake link, project questions, billing notices, and renewal reminders. The questionnaire can name a different project contact. It does not subscribe you to marketing.
Contact [email protected] for help with your order, cancellation, or handoff. A call is available through our booking page.
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